Privacy Policy

Privacy Policy

Last updated: May 31, 2026

Introduction

Lemony respects your privacy and is committed to protecting the personal and business information of its users, customers, partners, and website visitors.

This Privacy Policy explains how Lemony collects, uses, stores, processes, and protects information when you access our website, platform, products, services, payment infrastructure, wallet systems, and related technologies.

By using Lemony, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

Depending on your interaction with Lemony, we may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• Country of residence
• Company information
• Professional information

Account Information

• Account registration details
• Wallet identifiers
• Payment-related information
• Transaction records
• Account preferences

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Referring pages
• Usage analytics

Communications

• Support requests
• Contact form submissions
• Application forms
• Ambassador applications
• Partner applications
• Survey responses

Compliance Information

Where required by applicable regulations or service providers, we may collect additional information for identity verification, fraud prevention, risk assessment, compliance, and security purposes.

How We Use Information

Lemony may use collected information to:

• Provide and operate services
• Process transactions
• Manage accounts and wallets
• Improve products and platform functionality
• Communicate with users
• Respond to support requests
• Prevent fraud and abuse
• Monitor security
• Conduct analytics and performance measurement
• Meet legal and regulatory obligations
• Evaluate partnership or ambassador applications

Information is processed only when there is a legitimate business purpose, legal obligation, user consent, or another lawful basis for processing.

Legal Basis for Processing

Where applicable, Lemony processes personal information based on one or more of the following legal grounds:

• User consent
• Performance of contractual obligations
• Compliance with legal requirements
• Legitimate business interests
• Protection of users and platform security

Sharing of Information

Lemony does not sell personal information.

Information may be shared with trusted third-party providers that support platform operations, including:

• Wallet infrastructure providers
• Payment processors
• Card issuers
• Banking partners
• Compliance and verification providers
• Analytics providers
• Cloud hosting providers
• Customer support tools

Information is shared only when necessary to operate, improve, secure, or comply with legal obligations related to the platform.

International Data Transfers

Lemony operates globally and may process information across multiple countries and jurisdictions.

Information may be transferred to infrastructure providers, cloud services, and operational partners located outside your country of residence.

Where required by law, Lemony takes reasonable measures to ensure appropriate safeguards are in place for international transfers.

Data Retention

Lemony retains information only for as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Prevent fraud
• Maintain security and operational records

Retention periods may vary depending on applicable regulations and operational requirements.

Security Measures

Lemony implements reasonable administrative, technical, and organizational safeguards designed to protect information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

While we take security seriously, no method of storage or transmission can be guaranteed to be completely secure.

Users are also responsible for protecting their account credentials and access information.

Blockchain and Public Ledger Information

Certain services may involve blockchain networks and digital assets.

Users acknowledge that blockchain transactions may be publicly visible and permanently recorded on distributed ledgers.

Information published on public blockchain networks cannot generally be modified or deleted by Lemony.

Cookies and Analytics

Lemony may use cookies, analytics tools, and similar technologies to:

• Improve website functionality
• Understand user behavior
• Measure platform performance
• Improve user experience
• Support security monitoring

Users may manage cookie preferences through their browser settings.

Disabling cookies may impact certain website functionality.

Your Rights

Depending on your jurisdiction and applicable laws, including the Brazilian General Data Protection Law (LGPD), users may have rights including:

• Access to personal information
• Correction of inaccurate information
• Request deletion of information
• Request data portability
• Restrict certain processing activities
• Withdraw consent where applicable
• Request information about data processing activities

Requests may be submitted through the contact information provided below.

Children's Privacy

Lemony services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected, we may take steps to remove such information.

Changes to this Privacy Policy

Lemony may update this Privacy Policy periodically to reflect changes in services, legal requirements, or operational practices.

The latest version will always be available on our website.

Continued use of the platform after updates constitutes acknowledgment of the revised Privacy Policy.

Contact Information

For privacy-related questions, requests, or concerns, please contact:

hello@lemony.cash

This Privacy Policy applies to all Lemony websites, applications, services, products, and related financial infrastructure.